Refund & Exchange Policy

All Floral Zone orders are non-refundable and non-exchangeable once the order has been placed.

This policy applies to both our Ready-to-Ship/Sale Dupattas and Customized Orders, as each piece is prepared specifically for our customers.

Before placing your order, we recommend carefully reviewing the product details, measurements, and other relevant information.

Damaged Items

In the unlikely event that your order arrives damaged, please contact us within 24 hours of receiving your parcel. Kindly share clear photographs and/or a video of the damaged item with our team so we can review the issue and assist you accordingly.

Claims made after 24 hours of delivery may not be considered.

Once an order has been placed and payment has been made, no cancellation, refund, or exchange will be processed, except where the product has arrived damaged.